Help & FAQs

If you have any queries we are here to help – both before and after you buy. Simply email sales@jasminesilk.com or phone 01784477488.

We pride ourselves on supplying the best quality silk in the world, with a service to match, so do feel free to get in touch anytime. 

How do I know my order has been placed?

When your order has gone through you’ll see the following message:

"Thank you--we have received your order".

Shortly after, you'll receive an email from us to confirm your order.

Is your website secure?

Yes, we use the latest secure technology and advanced encryption to make sure your order is completely safe. You can buy from Jasmine Silk with complete confidence. 

We also protect your personal details and never pass on your email address or postal address to anyone else.

Plus, you have the additional protection of our 7-Day Money Back Guarantee. If you’re not happy with your goods, simply return them unused in original packaging for a full refund. 

Why has my credit/debit card been declined?

We’re sorry to hear that your card wasn’t accepted. Unfortunately only the organisation that issued your card can tell you why it has been declined. We recommend you check your card’s expiry date to make sure it is still valid, and if it is, contact your card issuer find out why it was declined..

If you want to try again with a different card, go back to your order and enter your card details again: Simply click on ‘Your Account’ at the top of any page, sign in with your email address and password. Your goods will still be stored in your basked, so all you have to do is enter the new card details.

Where is my order?

It’s easy to find out where your Jasmine Silk order is. Simply click on ‘Your Account’ at the top of any page, sign in, and go to ‘Order History’. This will show you whether your order has been dispatched, or is still waiting to be sent.

If you can’t find your order on our system, it may be that you didn’t place it successfully. Click ‘View Basked’ at the top of any page to see if your goods are still there. If they are, click ‘Proceed to Checkout’ and place your order.